If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Your return item will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items.
You can choose to have either a prorated refund ( if order has applied promotion code ) to your Hermo Account or bank account ( within 1-14 working days)
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of $5.00 for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to firstname.lastname@example.org
Kindly email your inquiry to email@example.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term
You can contact our customer service at +613-925-4964 or email your inquiry to firstname.lastname@example.org
Our customer service will contact you during working days and hours.